Customer Support Technician - Buckingham

Recruiter
BCT Resourcing
Location
Buckinghamshire
Posted
11 Jan 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
Position: Customer Support Technician Location: Buckingham Salary: £20000 - £27500 per annum Job type: Permanent This role is split into the following parts: Technical support of our products by providing telephone, e-mail and Skype based responses to our global customer base and network of distributors Technical documentation updates and also creation of new documentation when new hardware or software is released Product testing for the entire client product range including software, firmware and hardware (requires a full UK driving licence). We are looking for someone who can demonstrate excellent written and verbal communication skills and is self-motivated, able to work with the minimum of supervision, and has the ability to multi-task. Essential requirements for this role: A clear, concise writing technique and a polite telephone manner Customer service experience in either a retail or office environment Ability to demonstrate a logical approach to troubleshooting – probably gained in a hardware or software support environment A positive attitude and good team working skills Full clean UK driving licence BENEFITS: Pension, Parking, Commission/Bonus, Gym Membership, Childcare Vouchers Additional note: This is not an IT support job so we don’t need MS Office Support or Microsoft Server skills – in fact having them is a negative as they will not be able to continue using these skills in this role. Again good, clear communications written and verbal communications is important so no typo’s in CV’s, gaps in career history or poor grammar please Can we also have a covering letter from the applicant explaining why they think they are right for the job and what relevant skills/experience they could bring. KEY SKILLS: Customer service, fault finding, help desk, automotive diagnosis If you have further inquiries about this role, please don’t hesitate to contact our office at: 0203--371--7671