At Computer Talk, we are looking for a talented and committed 2nd Line Support Technician to join our Core Support Team. You will perform a key role in delivering our outstanding service to schools and business throughout Essex and the South East. You will be involved in all aspects of the service desk offering phone, remote, and on-site support. The ideal candidate will have experience of technical support in the education sector. For over 27 years, Computer Talk have offered tailor-made IT support and solutions to schools and businesses. We believe our personal touch and commitment to outstanding service sets us apart from some of the larger IT providers.
The RoleOffering support to our customers in the Education, Healthcare and Corporate sectors, via Telephone, Remote Desktop Services and Onsite visits.Provide an exceptional level of customer service for all tickets.Support the first line team on their regular site visits and act as an escalation point for remote work.Ensure that tickets are resolved in a timely manner, adhering to our SLAs.Escalate tickets to the 3rd Line team in line with defined procedure.Liaise with 3rd party supplier/solution providers to address customer tickets.Offer support to the Technical Installation team as required.
Skills / Attributes Required
Required TechnicalGood knowledge of Windows OS & Microsoft Office suitesExperience using Windows Server 2008r2 / 2012r2 / 2016 Good knowledge of Server Administration Tools including AD/GPO/DNS/DHCPHyper V & FCMOffice 365 ManagementExperience of physical networks and managed wireless solutions2 years’ experience in a technical support role
Beneficial TechnicalExposure to Smoothwall FirewallKnowledge of Rucks Zone Directors and UnleashedExperience with Infortrend SANsExperience troubleshooting VLANsKnowledge of Capita SIMs & FMSMCSA: Windows Server 2012 / 2016MCSA Office 365
Personal SkillsPassionate about customer serviceAbility to build relationships with colleagues and customersExcellent written and oral communication skillsGood organisational skillsSelf-motivated, calm and focused
DBS clearance will be required for this role. Salary negotiable depending on skillset and experience. A full UK driving license and transportation is required for this role.
Please note: As a matter of courtesy, Computer Talk Ltd will endeavour to ensure all applications receive a response as soon as is practicably possible. However, the volume of applications may mean we are unable to respond to every individual candidate. If we have not contacted you within 60 working days - please assume your application has been unsuccessful.
This job was originally posted as www.cwjobs.co.uk/job/79183820