Engineering Manager

Nybor Ltd
West Wickham
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
Package: Highly Competitive Salary + Car + Fuel + Company Benefits + Pension

Engineering Manager/Area Engineering Manager/

Location: South West / Bristol / Bath / Gloucester / Taunton
Reporting to: Head of Engineering

Our client has an opportunity within a well-established company with excellent growth due to a “best in class” service, they are very much a well-respected provider of security systems and security management and are assessed to the National Security Inspectorate NACOSS Gold standard for the design, installation and maintenance of their systems.

The AEM (Area Engineer Manager) will report to the Head of Engineering and will assist the BSM (Business Support Manager) in recruiting, retaining, motivating, developing and delivering a high standard of customer service to their customers in the allocated region.

The AEM will have full cost control and operational service delivery performance responsibility across a product or range of services in a defined area. The position demands that the job holder understands and responds to the needs of balancing service delivery requirements; thus satisfying customer expectations whilst meeting financial and performance objectives. The AEM will provide the leadership and motivation needed to promote effective industrial relations and improve the region’s efficiency and enhance Kings reputation as a quality supplier of Electronic Security & Fire related services.

Key Job Responsibilities:

    To support the Head of Engineering and Business Support Manager in all aspects of the fire and security businessTo manage resourcing in the event of sickness, leave or staffing problems by supporting other areasTo attend monthly operational meeting to support in defining and implementing the engineering strategy of the business and identifying best practice.To implement business strategy within the region including planning and definition of resource to support revenue requirements/customer demandsTo lead specific engineering projects/subject areas and to present back to engineering management teamsTo recruit, motivate, manage and retain a highly skilled fire and security engineering resource within their areaTo work with their senior engineers to carry out field based engineers’ audit’s/ monitor poor performanceAssist the business support department heads with project planning/implementationTo work with senior engineers and external auditors to carry out Technical engineer audits and to complete meter calibration in line with the company planner to ensure 100% complianceTo develop and manage rotas for call out to meet operational requirementsMonitor performance of the engineers’ productive hours vs non-productiveResolve customer complaints to a satisfactory conclusion or escalate accordingly.Assist schedulers with engineer cross skill expertise to maximise SLA & KPI performance.Ensure timesheets are checked weekly and submitted Implement and act in accordance with all company policies including but not limited to information security policies, environmental, quality and Health and Safety.Manage poor performing engineers through the performance improvement programme (PIP).Identify and support in the management and auditing of regional sub contract partnerImplement and act in accordance with all company policies including but not limited to information security policies, environmental, quality and Health and Safety,Protect assets from unauthorised access, disclosure, modification, destruction or interferenceImplement particular security processes or activities, as requested by managementSupport business needs in the event of an incident by following instructions requested by management.Report security events or potential events or other security risks to the organisation
Essential requirements for the job:

    Proven experience in a security engineering role including supervisory/FLM positionExtensive knowledge of Intruder, Fire, CCTV, Access Control and monitored systemsProven experience with a variety of platforms in above areasProven ability to motivate and manage an engineering teamDemonstrates customer focused approach – can engage at senior levelsTeam player willing to share ideas / best practice and contribute to business strategyAmbitious individual who wants a career as opposed to a jobAttention to detail and ability to plan and analyse dataAbility to work in a high pressure environment and willingness to go the extra mile
Desirable requirements for the job:

    Experience in managing a fire and/or fire and security teamHand on experience in fire engineeringPossess a HNC, C&G HND, BTEC, or NVQ certifications in several areas. These include Electrical engineering security or fire equivalent experience Proven ability to lead on regional/national business improvement projects
The Company

The Company is a very well-established recognised brand within the security solutions industry. They have an in-house monitoring centre, which provides a “best in class” service and runs in line with all industry regulations, additionally this business has invested heavily in accreditations and health and safety their operational capability is excellent since all operations are done in house via their operations, systems design, installation engineering and maintenance department.

This is an opportunity to make a name for yourself within a business who reward their staff both financially and via professional development. The role is available due to growth within the business; exemplifying the businesses ethos of organic growth and development of achieving senior management. They have a fantastic staff culture, and this is reflected in the loyalty shown to them by employees. If you are looking for a role which offers longevity which is financially rewarding send your CV for immediate consideration and interview.

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