Enquiry Officer

West Midlands
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
Enquiry Officer Full Time - Permanant Position - BDU (Hawthorns House) Salary £24,300 per annum TACT is the largest fostering and adoption charity of its kind in the country. Formed in 1993, we now have over 500 carers, who look after over 600 children and young people. Our reputation and growth can be attributed to our strength in providing strong, resilient long-term placements. As a charity, not a shareholder-led profit-making business, we achieve this by investing all of our surplus income into service, staff, carer, and children's development. Children never come into care for happy reasons. Early life experience of abuse and neglect can result in emotional trauma for the child, which results in a range of challenges, including low self-esteem because of abandonment. Across the country, local authorities entrust children into the care of our dedicated, experienced foster carers and adoptors. There will be an emphasis upon your ability to provide exemplary customer service and a knowledge of services provided for children gained in any setting. You will be the face of TACT to people who make contact by phone or email that are interested in fostering or adoption—our front line ambassador for our organisation. As the country’s largest charity of our kind, we need an individual with the right personal attributes to do justice to this. Patience, self confidence, the ability to maintain professional boundaries, and to reassure applicants that are often feeling anxious about what a carer assessment is going to involve, are all essential. Not everyone has the right to foster or adopt and it will be down to you to skilfully manage initial discussions with empathy and insight to quickly ascertain suitability. Having done so, you will then take information using a conversational and reassuring approach. This will ensure you form accurate judgments about applicant suitability, and the applicants themselves feel well informed, impressed by the customer service experience, and enthusiastic to begin their assessments as TACT carers. Please see the job description and person specification for further details. Closing: Midnight on Friday, 26th January 2018 Interviews: To held on Tuesday, 6th February 2018 & Friday, 9th February 2018 at BDU Office TACT reserve the right to close the vacancy once we have received sufficient applications, please therefore submit your application as early as possible to prevent disappointment.