Application Support Analyst

Cloud Scope
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
Application Support Analyst CloudScope have a great opportunity for an Application Support Analystn to join a business at the top of it's game. We are working with one of Norfolk most prestigious brands where you will be among a team of 7 supporting the business and several sister companies. You will be supporting users with a broad portfolio of business applications including ERP (QAD), BI (Qlikview), and PLM (Aras), and technologies including VMWare, Citrix, VoIP and MPLS. The Role: • Work as part of the IT Applications Team to support the full portfolio of business applications across the 3 businesses. • Take ownership of tickets assigned by the IT Service Desk and follow through to resolution. • Record resolutions and keep users informed of progress. • Escalate tickets to other members of IT when necessary. • Work with other members of the IT Applications Team on complex problems and projects. The Candidate: • Degree, HNC or HND in an IT-related subject • IT application support • Customer Servuce Desirable • QAD • ERP • Support ticket systems • Manufacturing or supply chain