IT Service Desk Technician

Cloud Scope
11 Jan 2018
16 Feb 2018
Contract Type
Full Time
IT Service Desk Technician in Fakenham CloudScope have a great opportunity for an IT service desk technician to join a business at the top of it's game. We are working with one of Norfolk most prestigious brands where you will be among a team of 7 supporting the business and several sister companies. You will be Handling phone calls and walk-up requests for IT technical support by resolving them during the call/request or logging and escalating them to another member of the team. The Role • Supporting IT users on a range of IT related issues • Supporting Windows and Microsoft office apps • Investigating system performance issues • Investigating application problems • Hardware replacement The Candidate • technical aptitude • good interpersonal skills • self confidence • honesty • an ability and desire to learn new technical skills • an ability to work as part of a team • administration skills