Customer Care Apprentice

In Training
11 Jan 2018
11 Feb 2018
Contract Type
Full Time
An exciting opportunity to start a career at a fast growing company, this apprenticeship will allow you to gain a customer service level 2 apprenticeship. They are looking for someone who is enthusiastic and keen to learn.
We are a fast moving company with a fresh approach to online sales. Our main line of business is cosmetic dermal fillers, however our product line will be expanding within the next 3 months. We are a small team with a friendly and fresh working approach.

Main Duties:

  • Answering telephone enquiries.
  • Resolving ordering queries.
  • Offering insight into the product range, so must have an excellent understanding of products.
  • Dealing with business admin/secretarial duties such as updating systems.
  • Assisting with accountancy systems.
  • Helping team member with any day to day duties, as and when required.
  • Assisting with social media.
  • Assisting directors with ad/hoc PA related duties.
Desired skills
  • Previous experience of handling customers over the phone is essential.
  • Must be PC literate.
  • Happy to multi-task in a fast paced role.
Personal qualities
  • Must be friendly and approachable.
  • Confident both on the phone and in person.
  • Well presented.
  • Dedicated with a professional approach.
Desired qualifications
  • GCSE A-C Maths and English preferred but not essential.
Future prospects
  • Great scope to develop in a fast growth company, they have previously offered an apprentice a full time position great opportunity within the business.
Things to consider
  • Moving to a new office in the end of January- 8A Cinnabar Court, Daresbury Park,WA4 4GE. Wage will depending on experience and will be monthly performance bonus.

Training to be provided

  • Customer Service Level 2

Working week

  • Monday-Friday 9.30am-4.30pm
  • Total hours per week: 35.00

Weekly wage

  • £227.00 - £245.00
Expected apprenticeship duration
  • 12 Months

Apprenticeship level

  • Intermediate Level Apprenticeship

Closing date

  • 12 Feb 2018

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