Support Desk Engineer

Recruiter
Capita
Location
Basingstoke
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time

Vacancy description

This is an exciting opportunity to learn new technologies and progress your career. Seeking applicants who are interested in IT and that have good customer service skills with some 1st line IT support exposure that are happy and willing to learn new skills. Training will be provided for this role.

Responsibilities include:

  • Administering and handling 1st line support calls from customers

  • Working with vendors to ensure a speedy resolution of customer issues

  • Support tickets are administered using a Microsoft Dynamics CRM system.

  • Administering document register

  • Creating support certificates which are sent to their customers

  • Occasional client visits to assist with installs.

    Essential Experience/Skills:

  • Any previous experience of working in a Service Desk, Call Centre, Helpdesk or support environment

  • Strong interpersonal and communication skills, particularly customer facing skills including listening skills.

  • Problem solving and analytical skills

  • Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls

  • Willingness to learn

  • Ideally some experience, knowledge or interest in IT

  • Basic MS Office skills: Microsoft word, excel and PowerPoint.

    Desired Experience/Skills:

  • Understanding of Desktop Operating Systems and/or MS Office Products

  • Understanding of MS Active Directory User Administration

    Personal Attributes:

  • Self-starter

  • Ability to work effectively as a member of a team as well as their own and uses own initiative

  • Ability to follow procedures

  • Strive for excellence - premium customer service provider

  • Flexible to new technologies.

  • Good organisational skills

  • Ability to work under pressure

  • Smart and presentable

  • Ability and willing to undergo SC security vetting if successful.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.


This job was originally posted as www.jobsite.co.uk/job/959926370