Delivery Manager

Hermes Parcelnet Ltd
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer's experience, because in every job at Hermes, you will and you can add value.

The Field Manager is essential in overseeing and managing the region's couriers 'final mile' delivery service.

Your job will be to ensure that the business and customer expectations are met by driving an excellent customer experience. You'll make sure KPIs are continually monitored in order to meet customer satisfaction and minimise enquiries through issue resolution and escalation management. Putting the customer at the heart of everything we do.

You'll have accountability for specific tasks such as:

    Reviewing the service performance with self-employed couriers for all delivery typesWorking alongside the Compliance Manager on targetsInterviewing, selecting and on-boarding couriers that fit the courier profileNegotiating service cost, pay rates & rate reviews for couriersResponsible for Service performance in nominated Sub Depots
We offer you:

    Full training along with a supported induction processCompany carMobile phone and IPadBonus up to £6,000 per annumHermes Pension up to 5%26 days Holiday plus bank holidaysIncome Protection & Life Assurance cover£43 monthly meal allowance
You will have the passion, drive and confidence to work with depots across the region as part of a growing team, with the customer being at the heart of everything you do.

Essential Skills for the role:

    Committed to driving a great customer experiencePrepared to deal with challenging situationsAdaptable to different styles and behaviours within the teamBe an effective communicator (to couriers)Problem solving and planning effective contingencies and solutionsCompetent negotiation skillsCompetent in data interrogation and basic understanding of excel and well as being computer literateProfessional appearance, articulate and able to communicate confidently at all levelsWe welcome applications from candidates with a background in Operations, Logistics, Sales and Retail.
Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

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