CRM Systems Tester

Christian Aid
London (Greater)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
About us

Christian Aid (CA), a major charity operating internationally, is undertaking a significant programme of digital transformation. A key component is to implement a new CRM system, namely Microsoft Dynamics, in partnership with the software supplier. This is a two-year project, split into three phases. Phase 1 is in the process of completing and was fairly straightforward. For phase 1, testing activities were performed by the systems analyst. Phases 2 and 3 have greater complexity, including systems integration and links to income processing. This requires the systems analyst to focus on analysis activities such as business process redesign, functional requirements, user stories, change requests, and so forth. With the added complexity of the next two phases, the testing workload will increase and require a dedicated systems tester to be added to the team for the remainder of the project.

About the role

The CRM system tester will provide a vital support role in the project to implement the new CRM system. The project is being run in an agile manner, requiring test cycles for each sprint. For the systems tester, this will include: involvement in the redesign of business processes; defining system and testing requirements; raising testing concerns; giving input into feasibility and delivery times; reviewing and providing feedback on user stories; participating in Agile ‘sprint’ meetings and creating product backlog; creating and attaching acceptance criteria including scripts to user stories in the backlog; taking ownership of the testing process; managing test plans for CRM deliverables; creating, performing and tracking functional tests and cross-browser compatibility; working closely with stakeholders in the project including among others, users from across the organisation, consultants and project manager from the supplier, CA IT and Digital teams, CRM business analyst, CRM data manager, CRM project manager and data protection manager.

This is an interesting project, working with state-of-the-art CRM and associated systems for finance, integration, reporting, email/social/digital, and a Microsoft Gold Partner consultancy. This is an opening for a systems tester to join a small team of like-minded, friendly colleagues on the CRM project, in IT/Digital, and the business users. It presents an opportunity for an ambitious systems tester to add valuable achievements to his/her CV; and to play a vital role in ensuring that the system implemented is of high quality, meets the need of the business now and in the future, and delivers business benefits for CA.

About you

In return, CA is seeking a senior systems tester, with high standards, versatile and with sound experience of working in an agile environment

Further information

Recruitment will be by interview and candidates with CVs well-matched to the requirements.

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

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