Business Systems Administrator

Recruiter
Fendercare
Location
Norwich
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time

Role Purpose

To assist in the administration, maintenance and development of Fendercare Marine?s?software suites including Sageline 500. Ascent CRM , Microsoft Reporting services, Qlikview/Qliksense Business Intelligence , Sharepoint 2013 Rollout/Maintenance? and future Finance and CRM system upgrade.?

The Business Systems Administrator will be expected to support the Systems & Process Manager with the continuous improvement and support the administration of user requests.

Responsibilities and Competences (deliverables and KPI?s)

  • To provide technical expertise across the Fendercare Group assisting the Systems & Process Manager and Fendercare functions as and when required.
  • Working with the Business under the direction of the Systems & Process Manager develop current systems and capabilities to offer continued best money value for system investment.
  • To maintain a high degree of customer service for all support queries and use best practice methods
  • To take ownership of user issues/questions on functionality and be pro-active when dealing with the user groups.
  • Support users in the use of Hardware/Software on site and liaise with Group IT with issues.
  • Liaise with 3 rd Party support companies and teams where applicable for advice/resolution.
  • Carry out any request as required by the Systems & Process Manager and Business Management
  • Support the System & Process Manager with the management and configuration of systems System and advise accordingly if changes are required , maintaining configuration documentation
  • System User/Access creation/Maintenance Requests ? Identify what type of access required ? System or Reporting and create accordingly maintaining report logs.
  • Monitor system usage and manage processes maintaining accordingly across systems allowing Business as Usual for all Fendercare marine Companies.
    • Assist in the creation and management of Reporting using relevant BI Packages.
  • Support and assist in Implementation of Software.

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Knowledge / Skills / Behaviours

  • Good Knowledge of Microsoft Office Professional range of Products
  • MS SQL Server 2000 ? 2008 developer knowledge.
  • SQL Server Reporting Services.
  • MS Visual Studio 2003.
  • Experience of CRM Systems.
  • Experience of Sage Line 500/1000 or equivalent ? desirable
  • Experience of Sharepoint 2013 ? desirable
  • Experience of Qlikview/Qliksense ? desirable
  • Hands on Approach and ability to communicate
  • Flexible, pro-active approach.

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Qualifications and Education

  • Articulate, Inquisitive, able to communicate, be analytical and conceptual.
  • Collate and manipulate data to specific user requirements
  • System management
  • Data Cleansing

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This job was originally posted as www.totaljobs.com/job/79185651