Product Support Engineer

Recruiter
Additional Resources
Location
Newport (Casnewydd)
Posted
12 Jan 2018
Closes
10 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Product Support Engineer Newport £Competitive Salary + Bonus + 33 Days Holiday + Pension Key Words - product support, semiconductor, field service engineer, customer facing, engineer, equipment engineer, ECD, Wet bench. The Company The company are an industry leader within the semi-conductor industry with an excellent reputation for training and development and a low turnover of staff due to staff satisfaction and career progression opportunities. The Role Working as part of the Product Support team, you will be responsible for the effective on site installation, upgrade, servicing and repair of company equipment. This is a hands-on customer interfacing position. Responsibilities: Installation and start-up of new equipment or upgrades at customer sites Servicing & maintenance of existing equipment including preventative maintenance of equipment in the field. Carrying out repairs in the field Establishing methods and procedures and evaluation of results of tests. Investigations into faults, failures and other defects Preparing of reports, technical notes etc relating to their work Liaising with other departments as required Maintain an up to date knowledge of company products and services Maintain good relationships with customers Qualifications Summary: Qualified to degree or HNC in Electronic/Instrumentation/Mechatronics or a recognised apprenticeship in a related subject. This position will involve global travel sometimes at short notice. Key Behavioural Competencies Logical - Will need to think logically while under pressure. Disciplined -Will need to be capable of working alone without assistance or management. Composed - Will be required to work under the stress of high volume production environment. Experience Preferably ECD or wet bench semi-conductor equipment Key Words - product support, semiconductor, field service engineer, customer facing, engineer, equipment engineer, ECD, Wet bench. Postcode - Newport South East Wales Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003