IT Support - No prior exp required

11 Jan 2018
12 Feb 2018
Contract Type
Full Time
IT Helpdesk Support - No prior experience required. * Wellington, Somerset * Permanent * £20,837 to start * (Apply online only) Monday to Friday * Private medical options * Holiday * Free parking * Pension The company: A UK market leader in the bespoke IT solutions sector, set to become the number 1 in its field. Modern open plan premises, forward thinkers with some of the best career development opportunities in the area. Exponential year on year growth. The role: Providing 2nd Line - fault resolution support to end users of the NHS & other Local Government / Local Authority clients on a daily basis. When there are issues with the software, or user created errors that need resolving, first it will be reported to the Customer Support team who will take a full log of the error. Then, once logged, it will be passed to you, the IT Support Consultant, to provide a timely, efficient solution to meet the customers needs; within the bounds of the software capability. Full, dedicated training on the software, solutions & regularly encountered problems will be given by a highly experienced, internal training team.. The right candidate: Naturally prior IT support experience is advantageous, however it is NOT necessary if: * You are Bright, ambitious & logically minded - There is a basic logic test as part of the interview process * Strong educational grades (We require at least a B in GCSE Maths for example) * Love problem solving with the determination to defeat all obstacles * Clear communicator in spoken & written English * Customer service experience either face to face or over the phone * Able to demonstrate an interest in IT