Director of Customers and Services / Housing / Ret
Director of Customers and Services / Housing / Retirement Living / Care Bedford Full Time, Permanent Circa £115,000 plus Car Allowance and Excellent Benefits Our client is a dynamic and ambitious 18,000 unit Housing Association based in Bedford and operating throughout the Oxford to Cambridge growth corridor. They currently have an exceptional opportunity for a Director of Customers and Services to join them. This is a new role that has been created to champion the customer and service delivery. You’ll set the strategic direction for the Retirement Living and Home Business Units, establishing and implementing a clear vision for the future that reflects the year 2020 customer needs and the use of appropriate new technology. You’ll also be the ambassador for excellent customer service, providing leadership on the implementation of future digital services and leading on aspects of corporate governance and effective risk management. The ideal candidate will come from a housing, retirement living or care background and will have experience of leading and managing the delivery of excellent service quality. You will have had hands on experience of all aspects of service development including change management, health & safety and risk management. You will have experience of developing effective and innovative strategic approaches to achieve corporate goals and you’ll be skilled in undertaking service reviews, balancing commerciality and service requirements / specifications. If you can demonstrate a “social heart” combined with sound business thinking capability, excellent leadership skills and the ability to win support for ideas and utilise resources effectively then our client would love to hear from you. In return they can offer fantastic benefits including a generous car allowance, BUPA and pension, plus a modern office with excellent facilities, free parking and easy road and rail links to London and beyond. The closing date for this role is Friday 26 January 2018 Interviews are anticipated during February.