CRM Developer & Data Analyst

Independent Age
London (Greater)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
Job Purpose Under the guidance of the CRM Services Manager, the CRM Report Developer/Data Analyst will be responsible for: Develop a variety of reporting solutions and undertaking data analysis for teams across the organisation. Analyse and translate business requirements into clear specification documents and process workflows. To support other CRM team colleagues by assisting with data selections for mass communications and campaign selections. KEY RESPONSIBILITIES & DUTIES The job role is split between the following headings, and weighting: Report Development & Data Analysis 60% Work with the CRM Services Manager and CRM Developer to deliver key database reporting projects, on ThankQ, and other reporting systems as applicable. Capture and document detailed requirements for reporting and analysis, achieving sign off from internal stakeholders. Turn business requirements into robust and actionable analysis to drive business decisions. Select the appropriate analysis techniques for each job, driving more sophisticated statistical analysis where it adds value to solve business challenges. This may include, but is not limited to, analysing trends, forecasting, measuring attrition, creating KPI reporting, tracking operational metrics and delivering propensity models. Implementing reporting solutions, in a way that maximises user uptake, fostering confidence in reports and data within it. Collate, analyse and present data methodically and accurately about the outcomes of Independent Age’s communication and marketing activities and reporting for Management Information and business intelligence. Assist in the development and implementation of reporting solutions. Be central to the campaign planning process, support and recommend robust testing and ensure learnings are implemented into future campaigns. Contribute to development of and ensure adherence to a standardised approach to report development, change and version control.     Mass Communications & Campaigns 10% Work with internal stakeholders to complete a data brief to communicate with contacts on the CRM system, using findings from analysis to drive change and development of campaigns. Perform data selections for mass communications in accordance with agreed brief. Follow and contribute to the development of mass communication guidelines and processes. Knowledge Transfer & Communications 10% Facilitate knowledge transfer of reporting and analysis skills to the team. Assist with training users in the reporting solutions that have been developed. Develop clear technical documentation and user guides. Present reports, analysis and insight to internal stakeholders in an engaging way. Translate technical information and solutions for a non-technical audience.     Data Cleanliness & Quality 10% Work with the CRM Services Manager make recommendations and write requirements documents for improving the quality, consistency and accuracy of data. Export and clean data through external data cleaning organisations where appropriate. Support CRM team through checks to ensure that data being provided for campaigns is correct.     Other tasks/requirements of the role 10% To work on projects as part of the resources and other divisions work plans.  To apply the principles of data protection at all times. To maintain currency of knowledge with respect to relevant technology, software, equipment and systems.     Other Duties     Support the work of colleagues across the organization including supporting strategic goals and other cross directorate objectives required. To observe and comply with all Independent Age Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology Policies and Procedures. To undertake specific safety responsibilities relevant to individual roles. Some requirement to travel which may involve overnight stays. Other responsibilities appropriate to an appointment at this level. If you are interested in this position, please click the link below to apply Closing date: Monday 22 January 2018 Interviews: Thursday 1st February 2018