Family Support Manager

Missing People
London (Greater)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
About Missing People Our Vision is that every missing person is found safe. We are a non-judgmental, highly skilled team of staff and volunteers working around the clock for everyone who needs us. We provide free 24-hour confidential support, help, advice by phone, email, text and online, including the opportunity to reconnect. We also coordinate a UK-wide network of people, businesses and media to join the search for the estimated 250,000 people who go missing each year. Missing People is an independent charity that relies on donations. The Role You will be an innovative and compassionate manager experienced in providing people with emotional support. This role leads the unique family support services at the charity, providing a lifeline to those who experience missing a loved one. You will be responsible for managing our support services for family members impacted by a loved one’s missing incident. This role leads the Family Support team, the counselling service and the organisation’s plan to better meet the needs of families. You will have extensive experience of managing services providing emotional support to individuals experiencing a wide range of complex issues, including trauma and loss.  General Function Passionate about providing the highest quality of support to people, you’ll be able to innovate and develop new ways of supporting and engaging families in our work, both in person and digitally. Using your expertise in needs assessing and safeguarding, you will oversee our family support services and events, and be part of the Services management team responsible for our 24/7 helpline services. Committed to developing people, you will line manage members of the team, provide family support training across the organisation, and ensure that support and supervision is in place for Family Support Workers and Counsellors. Hours 35 per week (full-time). Some out-of-office-hours work will be required (evening and weekend hours). Benefits Missing People is on the Sunday Times "100 Best Not-for-profit Organisations to Work for" List 2016 and offers the below benefits: 25 days’ annual leave per annum/pro rata plus statutory holidays Additional annual leave days awarded on length of service* Company pension contribution Life insurance (3 x salary)* Employee Assistance Programme (EAP) including 24/7 support helpline Interest-free Season Ticket Loans* Additional maternity pay and leave*   Additional paternity pay* Additional sick pay Childcare vouchers Eye care vouchers * available after probation period passed To apply, and for a full job description and person specification, please visit our website via the Apply button. Closing date: 9:00 am, Tuesday 23rd January 2018 1st interviews: Wednesday, 31st January 2018 2nd interviews: Monday, 12th February 2018 Start date: March 2018 onwards