2nd Line Support Engineer

11 Jan 2018
10 Feb 2018
Contract Type
Full Time
2nd Line Support Engineer - Microsoft Server, Active Directory, Exchange, TCP IP, Avaya Telephony
£23, 000 - £28,000 basic salary
CSG Talent are a global recruitment consultancy with expertise operating in 7 very distinct sectors. Since 2003 we have provided first class recruitment solutions and we continue to grow due to our expertise and commitment to customers.
We are recruiting for a 2nd Line Support Engineer to join our dedicated IT Team. The 2nd Line Support Engineer will provide IT & Telephony support to a multisite user base via on-site, remote access and telephone.
CSG Talent has a great working environment; with open plan offices, proper coffee and fresh food prepared onsite in our own staff kitchen.
2nd Line Support Engineer Role* Provide 2nd and 3rd line technical support for the company user base across multiple locations via telephone, remote access and on site

* Work proactively to solve support incidents, monitor the progress of calls from inception to resolution and ensure that end-users are informed of progress at all times

* Pro-actively manage and support the business Windows server, desktop systems, telephony, LAN/WANs and security infrastructure

* Support IT infrastructure/software roll-out projects including planning and implementation

* Work within the IT team to ensure that the company IT Service Delivery meets and exceeds customer expectation and business KPIs

* Identify and develop system wide improvements in line with business demand.

2nd Line Support Engineer Skills/Experience (at least three years proven support record)

* Microsoft Server 2003, 2008, 2012

* Active directory, group policy configuration

* Microsoft Exchange 2007, 2010, 2013

* TCP IP, VPN, WAN, LAN, router configuration

* Backup Exec

* MS Office 2000 / 2003 / 2007 / 2010 / 2013

* Windows 7, Windows 8

* Avaya telephony experience

* A driving licence is required as well as the use of your own car for travel between local sites


Microsoft 365/Exchange 365

Upcoming projects

New telephony system installation and set up

Migration from on premise exchange to Microsoft 365 solution

Implementation of a new, built for purpose CRM system

If you would like to apply or find out more about this fantastic opportunity then please don't hesitate to send through your CV.

This job was originally posted as www.cwjobs.co.uk/job/79177416