Aftermarket Administrator

Oleum Consulting
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Job Title: After Market Administrator Team: After Market Reports to: After Market Manager Responsible for: No employees Job Purpose: Provide support and assistance to the After Market Team; maintain the Companies commercial information as directed by the Finance Director. Duties and key responsibilities 1. After Market Administration 2. Commercial Administration 3. General 1. After Market Administration ? Convert Customer quotations to Orders using Company ERP System ? Quote and process quotations for spare parts orders ? Liaise with clients, suppliers and internal bodies as necessary to manage processing of After Market orders ? Proactively seek new business opportunities ? Ensure all customers purchase order are inputted correctly onto ERP systems (syspro), procure all parts or services and follow detailed shipping instructions ? Part Bill After Market orders when all relative costs have been recognised ? Manage log of outgoing quotes/ PPM/ or up-grades and ensure timely follow up of enquiries ? Assist in the management of the service contract register, efficiently schedule service engineers in line with customers expectations ? Book travel and accommodation for Aftermarket/TAD Engineers when required ? Issue feedback reports to customers as part of contract close out ? Input and monitor the Aftermarket chase up report 2. Commercial Administration ? Pro actively seek customer feedback and provide information to Commercial Team and Finance Director ? Deliver a high standard of customer service in all associated activities 3. General ? Provide general administrative support as required ? Share expertise and keep up to date with developments ? Maintain an effective working relationship with all teams within the business ? Contribute to the ongoing development of the business, its people and processes ? Participate in other duties as and when required. ? Comply with all policies and procedures within the company. ? Carry out all duties with regard to and ensuring equal opportunity. ? Work with all employees within the company in the fulfillment of our aims ? Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met. Employee Specification – After Market Administrator Attributes Essential Desirable Experience • Working Knowledge of Office Environment • Professional telephone manner Qualifications • Relevant Administration Qualification Skills and abilities • Computer literate with various software packages • Organisational skills to deal with paperwork and queries efficiently • Effective verbal communication skills to speak to colleagues and suppliers • Literacy skills to understand information on documents • Basic numeracy skills to carry out and check calculations • High level of accuracy and attention to detail Knowledge • Awareness of equality issues Additional factors • Team Player • Works Flexibly in line with business needs