IT Network Manager - Woking

Class Technology Solutions Ltd
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

A great opportunity to join one of the fastest-growing Education IT Solutions Providers in the South of the UK, and to join growing team of over 90 IT support staff. Class Technology Solutions is looking for an IT Network Manager to be based at a client’s site in the Woking area.

Class Technology strives to be the educational solutions partner of choice and to disseminate best practice by providing open and transparent 'ICT models' that can be easily implemented and adopted throughout the education system. Our aim is simple - to develop ICT in Education and enable its use to enhance the learning outcomes of every child, and young person in the country.

We are a passionate forward thinking company that believes strongly in investing in the future of schooling and education. Our future depends on continuously creating tools and supporting schools in innovative ways in challenging and developing technological environments that support teaching and learning outcomes in schools.

The IT Manager has overall responsibility for the management, installation, maintenance, availability and security of the education network, including both physical hardware and software. It is expected that the post holder will work closely with the IT Management Group. He or she will take a lead in the IT specialist area, providing both BAU support and projecting strategy and direction for IT within the school.

The post holder will also have direct line management responsibilities for the IT team, and will be expected to support, mentor and appraise them both technically and administratively.

The post holder will split their time 70/30, with a distinctive change in focus between term time and school holidays. During term time (70%) the role will be mainly hands on support and problem resolution. Shortly before and in the first weeks of holiday time (30%) the post will shift into project planning, scoping, budgeting and communications, after this it will revert to hand on delivery of the current project.

The IT Manager Duties:

Project Planning – Approx. 25%

    To accurately plan and manage all IT related project, including both hardware and software related works.To man manage and schedule in works as per the on-going projects, working with on-site and external teams and suppliers.To have an understanding of project methodologies and process and to adhere to best practice.

Budgetary Control - Approx. 5%

    Assist with the production of the annual hardware/software budget with reference to the requirements identified by IT Management Group.Be able to scope and forecast project costs accurately.To produce audits and reports on IT use and costs / to maintain a register of all hardware, software, peripherals and consumables including costs and supplier details.

Training and Development - Approx. 10%

    Create a regular training programme for users on a wide range of application software used in School.To set objectives and development/training plans for the IT team.

Support / Leadership - Approx. 5%

    Be the point of escalation, technically, from initial contact for any query from staff users or from pupils in relation to the use of IT hardware and software.Provide support and guidance to pupils and staff in the use of IT and provide feedback to pupils using specialist skills/training/experience.Manage and mentor the IT team, ensuring adequate staffing levels, holiday cover and moral.Play an active role in training and educating the team.

Maintenance - Approx. 40%

    To ensure that the network is operational during access hours and appropriate back-up protocols are implemented.To ensure that printers are maintained with adequate supplies of paper and toner / to conduct daily system checks for required updates and patches.To provide 3rd line BAU support in relation to the site and any technical related mattersProactively monitor and ensure the environment is up and running

Licensing - Approx. 5%

    To receive and log into a central register all new software including licensing and maintenance details.

Security - Approx. 5%

    To be responsible for establishing and maintaining various levels of access and security parameters for different users on various networks and systems operating in the School and for creating, maintaining and monitoring access and authorisation.To be responsible for undertaking regular and rigorous virus checks of the School’s IT systems.

Development - Approx. 5%

    To be aware of the IT curriculum, to keep up to date with its developments, and to advise the IT Management Group and Head of ICT (Curriculum).To attend relevant industry events and to bring back suggestions and best practice

The IT Manager will have the following technical expertise and experience;

    Proven track record as a successful IT specialistUnderstanding of project frame works and processBudgetary control experienceKnowledge of Server 2012 / 2016, Exchange, Office 365 and Cloud migration and storageAbility to develop positive relationships within school and outside contractorsExperience of MIS systems ( desirable)Working knowledge of various hardware, wireless technologies, iPads and softwareAttention to detail and strong troubleshooting skillsWorking experience in the Educational sector desirable

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