2nd Line Support Engineer

11 Jan 2018
10 Feb 2018
Contract Type
Full Time

We are looking for a great 2nd Line engineer to join a fast-paced and energetic Service Desk!

Your core responsibility will be to manage and maintain the calls escalated from the 1st line team. In addition to taking calls from customers, performing maintenance and technical tasks as required and performing testing and investigative work as necessary.


·Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting.

·Windows 7/8 desktop support experience

·Active Directory administration and configuration including Group Policy.

·The remote support of users in a Citrix environment.

·Remote troubleshooting of hardware issues and operating system level problems in a Windows environment.

·Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP.

·Microsoft Exchange 2010 administration and configuration.

·Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013.

·Mobile device remote support, in particular Microsoft Exchange ActiveSync connectivity.

·Relevant support experience in an ITIL based service desk environment.

·Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous.

A clean driving license is also necessary to visit Data Centres!

Look forward to hearing from you :)

This job was originally posted as www.cwjobs.co.uk/job/79178175