Area Manager - South West Wales
Introduction The Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. The organisation formed in 1978 in Cardiff, and now supports around 4000 people a year across the majority of Local Authorities in Wales. The Wallich's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services. Project Description The Wallich operates a number of project across South West Wales, supporting homeless and vulnerably housed individuals to establish control and independence in their life. The projects are a variety of residential, floating support and additional support needs operations. Purpose of Role 1. To be responsible to the Director of Operations for all aspects of the Charity's operations in South West Wales. 2. To ensure the Charity's continuing financial viability, and provide a consistently high standard of service delivery to service users. 3. To assist the Senior Management Team in the growth of the Charity in the South West Wales region. Main Duties, Responsibilities and Person Profile Main Duties and Responsibilities 1. Corporate Management a. To advise and assist the Director of Operations in formulating policy and ensure that policy decisions are properly implemented. b. To ensure the efficient day-to-day operation of the region through the region's Managers c. In conjunction with the region's Manager and Director of Operations to prepare the annual plan and budget and departmental targets, and to monitor and report on the Charity's performance. d. To conduct frequent meetings of the management team to co-ordinate the management and direction of the region. 2. Staff Management a. To provide management, motivation, support, leadership and delegation to all staff and establish and maintain effective systems for staff communication and briefing. b. To hold regular meetings with individual members of the region's Management Team to discuss performance training and progress against targets. c. To ensure that all staffing matters are dealt with in accordance with employment legislation, best practice, and the Charity's own terms and conditions of employment , to bring to the attention of the Director of Operations any matters such as long terms sickness or conduct which could result in serious disciplinary action against a staff member. To provide support and guidance to Managers, to deal with disciplinary matters, according to procedures. To Chair disciplinary/Grievance/Appeals panels. d. To recruit and appoint Managers and ensure that other staff are recruited and appointed as necessary. e. To identify Manager training needs and ensure that staff training needs are identified, co-ordinate the production of a regional annual training - plan and ensure that necessary training is provided in collaboration with the L&D Advisor. f. To promote the use of Welsh Language throughout the region. 3. Financial Management a. To ensure that the regions financial viability is maintained and strengthened through income maximisation, control of voids and bad debts. b. To support the preparation of individual project budgets on an annual basis and ensure region's Managers effectively monitor performance against each budget. c. To oversee and assist the Region's Managers in successfully negotiating current Supporting People Contracts. d. To ensure that all the Charity's financial transactions are properly controlled. 4. Housing Management a. To ensure that the Charity provides a high standard of management appropriate to the needs of its service users and to the satisfaction of regulatory authorities. b. To be sensitive to the full range of service users' needs both for accommodation and support to work with other organisations as appropriate. c. To ensure that service users are given the opportunity to influence service delivery standards. 5. New Business a. To ensure that development opportunities are presented as appropriate and new sources of funding, if necessary, are identified in conjunction with the Head of Facilities. b. To assist in the preparation of tenders and grant applications. c. To establish relationships with local partners who add value to Wallich services in the area and to work collaboratively on new tender opportunities. d. To coordinate the set-up of new or transferring services. 6. Service Delivery a. To ensure that performance in achieving quality and financial targets are maintained, in the context of contractual targets set down by commissioners. b. To maximise the impact of service delivery for service users, to ensure non dependence on Wallich services. c. To actively promote involvement and volunteering ensuring that all service users have equal opportunities for inclusion. d. To ensure the organisation's service standards are promoted and adhered to. In consultation with Director of Operations, explore and trial new and innovative practice. 7. Public Relations, Promotion and Strategic Contribution a. To actively promote the Charity as a provider of housing, care and support particularly in field of housing and support for homeless people. b. To represent the Charity to all stakeholders in the communities in which it works and with local authorities and other organisations working in housing and support. 8. General a. To strengthen or develop a particular specialism relevant to the organisation's operations. b. To ensure that the Charity's corporate policies and procedures are adhered to (Health and Safety, Equal Opportunities, Safeguarding, Data Protection) c. To carry out any other duties as reasonably required by the Director of Operations. Person Profile 1. Experience a. Established at management level. b. Experience of developing successful and cohesive teams and a track record of successfully managing people, harnessing their strengths and talents and valuing their diversity. c. A track record of delivering continuously improving housing management, and support services successfully involving service users and residents in service development. d. Experience of the application of equality and diversity in service delivery. e. Experience of financial management at a strategic level, including the management of budgets and interpretation of financial information. f. Track record of successfully delivering organisational change which has had a positive impact on the organisation structures, accountability and financial management. g. Experience of policy development at the strategic levels, which includes implementing action plans and work programmes in line with agreed timescales and performance targets. h. Experience of operating in an ambassadorial capacity, with political sensitivity, and of building and maintaining effective partnership and stakeholder relationships. i. Experience of developing new business opportunities. j. Experience of applying ICT skills to improve organisational efficiency and effectiveness. k. Experience of providing services to homeless people. 2. Personal qualities and competencies a. Commitment to organisational excellence, with an engaging leadership style and the ability to inspire others. b. Able to both lead and work as a member of the team, acting and thinking collaboratively. c. A strategic thinker with the ability to translate the vision of The Wallich into deliverable aims, objectives and work programmes. d. The ability to promote the Charity as the organisation of choice to commissioners and funders. e. Comprehensive understanding of risk management. f. Excellent interpersonal, communication and negotiating skills, able to establish a rapport and credibility with a wide range of stakeholders. g. High level of influencing skills, with the intellectual capacity to be both robust and persuasive when required. h. High level of literacy, numeracy and analytical skills, with the ability to get to the heart of the matter quickly and summaries the salient points clearly and succinctly. i. A role model for the Charity's values and a strong sense of ethics in all decisions and actions. j. Enthusiastic, resilient, resourceful and committed to high quality customer services. k. Able to attend evening meetings and occasional weekend meetings. Interview date: 5th February 2018 Anyone starting in The Wallich from February will be required to complete a 5 day Induction in Cardiff at the commencement of their employment.