IT Service Desk Analyst

Cardiff (Caerdydd)
11 Jan 2018
01 Feb 2018
Contract Type
Full Time
IT Service Desk Analyst (1st Line)
£20k-£22k per annum + shift allowance + benefits

Key Words: Service Desk, Helpdesk, 1st Line, Support, Microsoft Desktop, Windows Server 2008/2012, Exchange, Active Directory

Our client, a progressive and leading financial software services organisation based in the heart of Cardiff, are seeking two enthusiastic and motivated individuasl to join a busy service desk.

The role will require shift work as the service desk is open 24/7, 365 days a year

Key Responsibilities:
- Working to triage and process service desk tickets up to 1st line level
- Respond to all calls made into the service desk team and raise the relevant corresponding ticket
- Taking responsibility for incidents, problems and change requests that come into the service desk
- Escalate issues to 2nd line level if required after assessment
- Clear and effective communication to manage customer SLA's and expectations

Experience required:
- Previous exposure dealing with end users, staff and suppliers
- Minimum of 1 year experience working in a support environment within IT
- Knowledge of Microsoft desktop tools (i.e windows 7/10, Office)
- Knowledge of server technologies (Windows 2008/2012)
- Microsoft applications such as Exchange and Active Directory

If you have previously worked within a fast-paced, service desk environment and are looking for the next step in your career, please apply for immediate consideration or contact Matt Morris on 02920252500 for more information.

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