IT Hardware Technician

Recruiter
Mploy Staffing Solutions Ltd
Location
Bournemouth
Posted
12 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time
The jobholder will be required to deliver and install equipment to any location within the UK and to test such installations. * To build and customise PC's, Laptops, Routers, Wireless Access Points and a range of smart devices to established standards. * Ensure all incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT Service Management Tool. * To carry out qualitative checks on the Incident Management process and provide excellent and clear communication of Incidents. * Troubleshooting and resolving problems associated with software and hardware for both local and remote customer environments. * Configure / Install network and PC software for new members of staff, staff movements, network printer administration and other repetitive activities as well as administration required for staff departures. * Ensuring incidents and service requests are resolved or updated within the SLA's. * Responsible for keeping senior team members informed of unresolved issues or problems. * Managing workload demands to tight deadlines. * Managing AD Group memberships. * Managing Web and email filtering permissions. * Following up with users to ensure issues have been adequately resolved. * Following documented procedures and utilising centralised tools. * Updating knowledge and asset databases. * Daily system checks, backup and system checks. * Interfacing with 3rd party vendors when necessary. * Managing PC setup and deployment. * Troubleshooting Network Connectivity Issues. * Use of Remote support tools. * Troubleshooting Security Issues, Internet and Access Issues. * Troubleshooting enterprise logon issues e.g. hardware vs. network; password expiration. * Troubleshooting enterprise names resolution issues and enterprise network printer issues. * Logging and managing incidents and service requests raised by telephone, email and the customer self-service portal. Capturing all details in the Service Desk tool set