Collections/Consumer/Credit Control

Recruitment Selection Limited
12 Jan 2018
12 Feb 2018
Contract Type
Full Time

A client based in Maidstone is recruiting for a Collections Agent to work in a team

Job Purpose: To maximise cash collections through the use of both inbound and pro-active outbound telephone calls through the use of a dialler

Key Responsibilities: Negotiate early repayment of debt and update debtor management system

Obtain full details of any dispute and fast-track to Client and/or Client Services as required

Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures

Telephone number searches

Trace investigations

Candidate Profile – Core Competencies, Skills & Knowledge Requirements

The ideal candidate will have:

  • A proven track record in a consumer collections role with an understanding of FCA guidelines
  • Be able to clearly demonstrate the presence of core competencies with regards to:
  • effective communication
  • influencing skills
  • negotiating skills
  • rapport building
  • customer focus
  • teamwork
  • focus on achievement
  • quality focus
  • continuous improvement

Personal Attributes: Strong commitment to the company

Hardworking and determined to deliver whatever the obstacles

Excellent attendance record

This position also offers a performance related bonus of up to £400 pcm.

Rotating shift from 08:00 to 16:00 and 12:00 to 20:00

Car parking

Email CV ASAP - Immediate Interviews

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