1st Line Support Analyst

Recruiter
Tank Recruitment
Location
Somerset
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time

(Tank Recruitment, Helpdesk, Servicedesk, 1st Line Support, IT Support, Support Analyst)

Tank Recruitment are currently looking to recruit a 1st Line Support Analyst role for a client of ours based in North Somerset.

Main Job Purpose:

The purpose of this role is to be the first point of contact, via telephone and email to troubleshoot and resolve issues.

Statement of Responsibilities:


Log incidents accurately using our Business Support System Provide regular, high quality updates to clients and end users for all incidents. Manage/monitor all Incident RecordsEscalate incidents appropriately Follow checklists and documented processes

Skills and Competencies Required:

  • Customer Service skills
  • Excellent communication skills both written and verbal.
  • Technical skills - Familiarity with multiple operating systems
  • logical problem solver

If this is something that you are interested in, then send your up to date CV or call on ************


This job was originally posted as www.jobsite.co.uk/job/959924449