Service Engineer

Cordant People Manchester
11 Jan 2018
12 Feb 2018
Contract Type
Full Time
Service Engineer Salary £22-30k + company vehicle + fuel card + mobile + portable smart device + life cover + pension Background: Control Group are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The Service Engineer role is a highly responsible position which requires someone who has the ability to manage client expectations, take ownership, and ensure corporate responsibilities in terms of client satisfaction. The group has extensive resource in electronic system design and innovation, using customised intelligent systems to inform, control & protect client operations. There is a wide variety of equipment & practices in use, therefore, a flexible approach with a constant emphasis on learning and development of the technical skill base is needed, to enable both the company and you to play a key part in directing the next innovations. Location: The company are based in the Cheshire area and travel to the office will be required on occasion. Job Role: To work under the direction of the Support Desk Manager to service, maintain and modify large integrated electronic security systems; primarily CCTV, Access Control, Alarm, IT and AV applications. This is a responsible job that will involve a great deal of self-directed field work and liaison with clients, IT departments and suppliers at all levels. You will be required to provide and manage technical support, documentation and training, on and off site, to clients and field engineers. Job Description: Key Responsibilities of the role include: While the exact responsibilities will vary, the main duties of the Service Engineer can be summarised as follows: ? Technical support of client installation and repair of CCTV, DVRs, Access Control (Inc. Biometrics &, Turnstiles), AV, networked IT systems, routers, switches and servers. ? Support the repair and maintenance of TCP/IP and networking (this function is heavily supported by the group remote IT support desk) ? Maintain service schedule by liaising closely with the Support Desk, monitoring progress, coordinating resources and resolving problems. ? Review products performance and liaise with the Support Desk Manager with any concerns ? Maintain product and company reputation by complying with federal and state regulations. ? Complete Small Works, Service & Maintenance Calls ? Liaison with clients, external IT departments and suppliers at all levels. ? Provision and management of technical support, documentation and training on and off site for clients and field engineers. ? Contributes to team effort by accomplishing related results as needed. ? Ensure quality control best practice/best value at all times. Required knowledge & experience: ? Experience with on-site management of engineers and sub-contractors ? An advanced understanding of Access Control and/or AV Systems. ? A practical knowledge base of CCTV, Access Control (Including Biometrics & Turnstiles), AV, networked IT systems, routers, switches and servers. ? Being influential, confident and motivated with clear communications to our group support desk. ? Being logical and decisive. ? Being objective, flexible and independent. ? Handling potentially stressful experiences. ? Having tact, professionalism and diplomacy. ? Organisation and resolving technical support cases. ? Being objective, flexible and independent. Desired but not essential: ? A technical knowledge of TCP/IP and networking Please apply by sending in CV. Cordant is acting as an Employment Agency in relation to this vacancy