MI Service Reporting Analyst

Recruiter
AY Energy Ltd
Location
Preston on the Hill
Posted
12 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time
Exciting opportunity for a Management Information Analyst to join a fantastic business who are based near Runcorn. The MI Service Reporting Analyst will do: Performance Reporting Contractual Reporting Operational Reporting Holistic performance Reporting Self Service Adoption Auditing and Compliance Procedures. Key Accountabilities: Contribute to the delivery of all enterprise, contractual and regulatory reporting. Consolidation of all suppliers reporting. Delivery of SLA reporting for the business. Consolidation of SLA reporting from partner organisations. Development of key metrics to develop service offerings. Deliver key performance metrics and reporting for all key operational processes. Skills and Experiences Required: Experience in high-governance environments in a management function Cognos and Remedy essential Working within a B2B environment within the customer engagement function building strong relationships Working within teams performing activities including reporting, data analysis, forecasting, scenario modelling and sensitivity analyses Working between technical and business stakeholder groups, translating needs to actions Achieving success within a high uncertainty environment Understands key technology risks MIS experience base Lean / Six Sigma experience or qualification Service Desk and Utilities industry experience an advantage This opportunity is paying £35,000 and has a bonus and benefits package too. There is also growth potential for the future