Service Desk Coordinator Lead

11 Jan 2018
10 Feb 2018
Contract Type
Full Time

An incredibly exciting opportunity has arisen for a Service Desk Lead Coordinator to join one of the UK's leading organisations. This is a fantastic opportunity for someone in a senior position within a service desk environment.


As a Service desk lead coordinator you will represent the service desk function in projects that are introducing a new IT service or changing and existing service.


  • Working closely with the project and vendor establish operational service desk readiness and provide clear criteria for successfully transitioning new services into Service Desk vendor support
  • You will be responsible for identifying and proposing solutions to risks or deficiencies within a new or changed service. You will ensure that these are raised and documented to mitigate risks.
  • Establish self as service desk expert, communicating and embedding processes and requirements across project, support teams and vendor partners agreeing processes and procedures to support the delivery of new services into the vendor's service desk
  • Build, maintain and act as the communication conduit between vendor services desk, project teams, service introduction teams and business functions across the group.
  • Educate and support internal teams on ways of working with vendor service desk partners
  • Agree and define costs of additional impacts of new services measuring success and addressing operational impacts
  • Identify and implement service improvement initiatives and opportunities ensuring continuous service improvement is embedded in the culture and working practices of all service desks in the group
  • Provide and manage the process of providing, validating and documenting knowledge in relation to new services
  • Ensure all relevant new service support documentation of supported systems are available and up to date


  • Understanding of ITIL framework as a minimum. Ideally you will have ITIL foundation although this won't be essential
  • Experience working within a service desk environment, understanding of best practices. You may hold a position such as senior service desk analyst, service coordinator, service desk team leader.
  • Good understanding of infrastructure products
  • Able to build relationships with key stake holders
  • Good planning and organisational skills
  • Flexible with occasional travel to vendor locations within Europe.

If you are interested in this position, please apply directly or send your up to date CV to Michael Coe at Michael (dot) Coe (at) networkerstechnology (dot) com.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.
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