Service Desk Analyst

Omni RMS Ltd
Covent Garden
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Service Desk Analyst

£23,000-£24,000 per annum

About us
We are currently recruiting for one of the largest NHS trusts in the UK with a long standing history dating back almost 900 years. My client is a leading provider of healthcare infrastructure design, build and maintenance with a focus of providing innovative efficiency improvements within the trust. The organisation provides an ethical approach with a focus on making a huge difference within the NHS. They combine exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience. The technology arm to the business provides a broad range of IT services to the trust covering desktop, email, clinical/administrative systems, network, mobility, telephony and IT training with an aim of making digital healthcare a reality.

As a Service Desk Analyst you will be responsible for the end to end management of incidents and service requests and will aim to achieve first time fix where possible.


  • Central point of contact for IT services
  • Set up new user accounts, reset passwords and deal with service requests
  • Manage incidents and requests
  • Receive and record all calls from our customers
  • Attempt first time resolution or escalation
  • Keep users informed on status and progress of their ticket


  • Customer services experience
  • Strong verbal communication skills
  • Understanding of Microsoft Office applications (Outlook, Word, etc)
  • Understanding of Windows Operating Systems
  • Formal IT Qualification would be advantageous

This position is ideal for someone looking for their 1st Service Desk role.

Apply online for further information.

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