Senior Service Desk Analyst

Sanderson Recruitment
Bristol (City Centre)
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Senior Service Desk Analyst


Jelf is one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies. The Group has 36 offices in 33 locations across England and Wales employing over 1,200 members of staff.

A multi-award winning business, Jelf works hand in hand with local, national and international clients. Jelf has built its business on the ethos of placing the client at the heart of its business and providing the very best care and personal service - a core value that still remains true today.

We have a fantastic permanent opportunity for a 2nd Line Support Engineer to join our Team based in Bristol. The purpose of the role is to provide IT support to ensure the efficiency levels remain maintained. This is an ideal role for a motivated, adaptable professional who has a passion for IT.


Your main responsibility as the Desktop Support/2nd Line Support Engineer will be to support the IT facilities and BAU Support. Being the main contact for all 2nd line IT tickets, you will be taking ownership of issues and supporting queries from 1st through to 2nd line support, start to finish.

Below is a breakdown list:

  • Provide 2nd line level of support across 4 office locations
  • Knowledge of Networking HP or Cisco switches
  • VMWare or Hyper-V, XenApp, Mimecast & IP Phones
  • Pro-actively identify improvements which ca enhance the service offering
  • Analyse logged calls to identify common trends
  • To maintain the highest level of customer service
  • Ability to manage small projects from start-up to completion
  • To have a knowledge of working to ITIL Standards

Soft Skills:

  • Interpersonal and customer service skills
  • Good problem & analytical skills
  • Adaptability
  • Strong team ethic
  • Ability to think ahead and multitask

If the above sounds interesting to you believe it suits your past experience/skill set then please do not hesitate to apply for this role.

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