Desktop Support Analyst - Edinburgh

11 Jan 2018
10 Feb 2018
Contract Type
Full Time
Desktop Support Analyst

Desktop Support Analyst required to join a well known client based in Edinburgh. This is a second line ICT role, and the successful candidate will be required to provide software and hardware support to all client PC and laptop users This role offers a competitive salary, with excellent additional benefits.

Key responsibilities:

§ 2nd line support all PC equipment, laptops and Apple Macs for staff with computer related issues on a day to day basis.

§ Build solid working relationships with colleagues and customers.

§ Manage your own incident queue and prioritise workload.

§ Work well within a team environment and be able to work to a high standard under your own supervision

§ Contribute to continued improvement and progression of the team through cross training and knowledge sharing

§ Prepare documentation and share with your colleagues through the Team Room facility.

§ Ensure that practices and processes exist and, where possible, they are standardised and repeatable.

§ Assist the Problem Analyst by highlighting recurring events/incidents

Experience and skills required:


Windows desktop OS XP upwards

Office2010 upwards, including Office365

Knowledge of imaging technologies (e.g. Clonezilla)

Troubleshooting at desktop level

Backup tape administration (essentially physical tape management)

Cabling basics (Cat6)

Wifi knowledge

Basic PC hardware (specification and break/fix)

Knowledge of Active Directory

Asset management (e.g. hardware audit)

PC/workstation installation (set up of PC hardware for new users)

PC/hardware spec'ing up and ordering

Printers - installation/configuration


Mac/Linux knowledge

Office365 scripting

Active Directory administration



About the Role and company

This role will be working for a well-known company based in Edinburgh. The client is looking for applicants who are passionate about their career and keen to develop further, we want applicants who continually develop themselves keeping up to date with the newest technologies.

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