Field Support - Field IT Engineer

Recruiter
Reed Technology
Location
Crawley
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time
Field Support - Field IT Engineer sought by a growing business with offices in Crawley, you will support a number of clients face to face. You will be a hard working individual with a can do attitude, responsible for the completion of service calls for a wide variety of customers. You'll be part of a dedicated team of field engineers providing functional excellence and support as designated.

To ensure internal and external customers' requirements are met to the required specification, quality and within agreed SLA's.



Technologies supported:
  • Hardware support
  • Consultancy & design
  • Service desk
  • Flexible support packages
  • IT infrastructure
  • Mass deployment
  • Hardware & software supply
  • Cloud, ISP & managed desktop
  • Managed Print Services




Duties:
  • Investigate, diagnose, troubleshoot and resolve a wide variety of problems within agreed client SLA's.
  • Assemble, configure and install major brand hardware.
  • Update service order jobs real-time
  • Escalate calls when necessary, providing full status updates to internal team and client.
  • Write up support calls and maintain documents and records to a professional standard.
  • Attend technical training and certification programs as required.
  • Use change control process for installations, moves, additions and changes.
  • Check and respond to emails regularly through the business day.
  • Carry out any other ad hoc tasks reasonably required by management.




Essential Skills
  • Demonstrate a proven working knowledge of printers, laptops, servers and networks
  • Demonstrate strong analytical and problem solving skills.
  • Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
  • An adaptable and flexible approach to work and travel is essential.
  • Current clean British driving licence
  • Excellent interpersonal and customer facing skills.
  • Manufacturer accreditations are highly desirable i.e HP, Dell, Lenovo




If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.





Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
This job was originally posted as www.cwjobs.co.uk/job/79168040