Client Support Executive

Gaia Newton Associates
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
The Role: Client Support is made up of exceptional individuals who thrive on customer service and enjoy making our clients feel loved and happy. Whilst there can be pressure at times, the successful candidate will take this in their stride, striving to achieve the very best service for our customers, whilst being part of a team that is on a journey to become the best Client Support team around! Top level, this is what you would be in charge of: • Delivering exceptional customer service to existing and new clients on inbound calls and emails. • Managing all inbound communication through tickets, ensuring all queries and requests are dealt with in a timely manner. • Building relationships and supporting other areas of the business as and when required. • Ad-hoc project work and activities as they arise. The right candidate: • Customer Service - To excel in this role, you need to get a buzz out of helping people and delivering exceptional customer service • A great communicator - Strong verbal and written communication will be a staple of every day life in your quest to become best friends with our customers. • Growth mindset - Making a mistake is an opportunity to learn and improve, not a failure. We see every day as an opportunity to grow and learn, individually and as part of a team. • A positive attitude - If you find yourself saying ‘How could we’ instead of ‘Why we shouldn’t’ then you’ll fit right in. • A quick learner - In line with constant change, it’s important for everyone in the team to absorb new information quickly so that we can move forwards as a unit. • A fan of change - We don’t just talk, we actually get (a lot of) stuff done – which leads to constant change. It’s therefore important to embrace change and roll with the punches. • IT literate - Doesn’t every job advert say this?! Apologies for the bland statement but this role does require general IT competence and knowledge of Excel and Word in particular. • A problem solver - We believe we can always improve every part of what we do, which requires everyone to chip in with ideas and solutions. • Friendly - We’re always being told we’re a friendly bunch, so this should hopefully be quite easy… but as they say, it takes two to tango. Other Requirements: You may have already got this feeling by reading all of the above… but we’re looking for someone who wants to work hard whilst enjoying every single day. If you’re ready to be part of an amazing journey, then we’d love to hear from you and meet up soon, over a cup of tea, coffee or whatever tickles your fancy