Department Manager - Shoe Galleries

Recruiter
Selfridges & Co
Location
London (Central)
Posted
11 Jan 2018
Closes
16 Feb 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Customer focused, commercially driven and ready to lead from the front? As one of our Department Managers, you’ll have autonomy and visibility as you help shape the future of an exceptional store.

Job Scope

This is a key role delivering extraordinary customer experiences and constantly maintaining excellent standards through managing and developing the team and role modelling Selfridges values. With a hands-on approach, flexible management styleand treating their department as if it was their own business, the Department Manager will be accountable for owning and delivering department objectives including sales, stock-loss and payroll, Spotlight scores and ensuring our company values and principles remain the foundation of team behaviour and interaction with customers. The Department Manager is also responsible for supporting the wider area in delivering objectives by providing support and cover as required.

This is your chance to take this exceptional shopping experience to the next level. That means networking and building relationships in all the right places, facilitating events and promoting our exclusive Shoe Department to an established client base. Youll inspire and motivate your concession partners, with your outstanding knowledge. But its your motivation and initiative that will make you stand out in this pivotal role, and help us maintain the world-class, innovative shopping environment for which we've come to be known for.

Key Responsibilities

Customer Service and Sales

  • Delivering an extraordinary customer experience meeting sales & profit targets
  • Creating an extraordinary selling experience for customers
  • Consistently meeting customer needs and expectations & initiating improvements whenever possible

People

  • Managing & leading our people through Performance Management & other available tools and processes.
  • Delivering an extraordinary customer experience meeting sales & profit targets
  • Creating an extraordinary selling experience for customers
  • Consistently meeting customer needs and expectations & initiating improvements whenever possible

Environment

  • Ensuring the full trading window is efficiently managed
  • Managing rotas to ensure departments are staffed to required levels
  • Delivering visual standards which are high
  • Ensuring Sales floors are legal & compliant

Product

  • Ensuring a thorough brand & product knowledge
  • Demonstrating an authentic & passionate understanding of brand, product & the competition
  • Ensuring consistently well managed stocks & displays

Additional Requirements

A fully flexible approach to weekend working is required. Typically this will include 2 full weekends out of 4 or 4 weekend days per month. These will be scheduled around the needs of the business and any personal requests. During Peak Trade it will be necessary to work extra weekends to support the business. These times include Sale periods, promotions etc. Any holidays taken will be counted towards your weekends off during that period.

KNOW SELFRIDGES

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with Worlds Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether youre shopping online or in store.

KNOW WHATS IN IT FOR YOU

Employees at Selfridges stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow.

Key benefits include a generous staff discount, 27 days holiday, gym membership offers and great bonus potential.

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