1st / 2nd Line IT Technician

Oliver Shalvey Limited
Great Ouseburn
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Do you have a background as a 1st / 2nd Line Service IT Technician? Do you have a good working knowledge of Windows 7 & 10, Office 2013, Exchange and Active Directory? Do you want to work in the picturesque area of Great Ouseburn? Then this is the role for you! Our client, a fantastic financial provider is currently seeking an skilled IT Technician for their fast paced organisation. As IT Technician you will have strong 1st and 2nd line service desk experience and good knowledge of Windows 7 & 10, Office 2013, Exchange and Active Directory. Working to resolve remote issues you will have excellent communication skills, accuracy and efficiency. Your role will be the first IT contact point for all users within the company and you will be required to support these users as a priority and log and manage calls via our helpdesk system. Monitoring systems and servers will also be an essential part of the role to ensure downtime is kept to a minimum. Interaction with end users as well as our suppliers will be essential. Working Monday to Friday 37.5 hours per week, you will have the flexibility to provide additional support if needed. Required? ?Skills: Previous 1st and 2nd line support experience (Minimum 1 year), with the willingness and ability to learn Exchange, PC Support, Active Directory, Windows 7, 8, 10 Microsoft Office 2013, Telephone Mitel experience would be an advantage Knowledge of networking infrastructures Experience of building PCs/ hardware Excellent customer service skills and communication skills, both written and verbal Ability to simplify communications (use of jargon) for end users Can work well under pressure Ability to work well as part of a team and individually Troubleshooting Printers, PC hardware, Software related issues Basic TCP/IP Networking skills Have experience in Imaging PC’s Reporting to the Senior IT Administrator, the ideal candidate will be motivated and enthusiastic, having the ability to perform in a clear and methodical manner and under pressure. For this truly challenging and varied role you will enjoy a highly competitive salary of up to £25,000 per annum, excellent working conditions, modern, smart open plan offices and many more benefits! Interested? Contact Victoria at Oliver Shalvey on (Apply online only) to discuss further