Field Service Engineer (Midlands)

Recruiter
Exact Sourcing Limited
Location
Dudley
Posted
12 Jan 2018
Closes
12 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Are you an experienced Field Services Engineer that is used to being responsible for on-site installations/commissioning, routine maintenance, repair, verification and calibration of specialist Instrument products? Our Cambridgeshire based Client is looking for a Field Service Engineer that is able to work independently in order to achieve agreed upon goals, whilst reviewing customer sites and updating their status to achieve exceptional results across the entirety of the Midlands. The Role: - Works independently in accurate diagnosis and solution of customer instrument problems. - Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of the clients` Instrumentation. - Responsible for meeting customer expectations for the clients` Instruments` service. - Provides appropriate and timely documentation for work performed, including Work Order submission and Mileage analysis. - Provides feedback on product quality and design issues. Works closely with sales and takes advantage of opportunities to promote the clients` products and services. - Completes training and maintains knowledge and documentation relating to product portfolio, uses all resources available to increase knowledge base including specific databases. - Follows the clients` Instruments/Customers` laboratory and safety practices. - Manages company assets including; spare parts stock/kits, company car, telephone, tools, literature, software and computers. - Provides remote support which is both PC and telephone based to customers. - Travels extensively and as necessary to achieve the above. - Supports helpdesk and training activities as and when required. Essential Skills and Knowledge: - Qualifications in Electronics, Chemistry to HND or equivalent level. - Demonstrable experience of working on customer sites. - Proven experience in a customer field service environment advantageous but not essential. - Experience of working with X-Ray based scientific instrumentation is an advantage. - Proven experience in a customer field service environment preferable - Current, full UK driving licence. - Customer and Supplier Communications; on a daily basis communicates verbally with customers at all levels. From time to time may need to do so in writing. - Internal communication; this will be with the UK service manager and the UK Customer Support administrator at least 3 times (depart home, arrive on site, depart site) per day. - Liaise frequently with manager and customer support colleagues, NPI and manufacture. Regular interface with sales team, Director of Customer Services and other client Instruments departments. - Self-motivated with good communication and organisational skills - Well-developed problem solving and trouble shooting skills - Excellent public relations attitude - Commercial awareness - Flexibility If this sounds like the perfect opportunity for you, then we`d love to hear from you! Your application can be made either by email to (url removed) or by calling us on (Apply online only). We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you`re selected we`ll be in contact and if not, we`ll be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like` us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency