Cisco Engineer Voice - £60,000 - £70,000

Adria Solutions Ltd
08 Feb 2017
08 Mar 2017
Contract Type
Full Time
Cisco Engineer (Voice) - £60,000 - £70,000 - Manchester.

Our client based in Manchester is currently looking for a Cisco Engineer (Voice). The role will be working with engineers/architects and external partners for upgrades to operating systems, hardware and contact centre applications.

The work flow is fast-paced and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role.

* Management of support escalations and advanced troubleshooting with Cisco partner and/or application vendor.
* ICM configuration for inbound call routing as well as outbound with campaign management.
* Programming with an understanding of the business reporting requirements and providing support to operations to understand or interpret reporting metrics and service levels.
* Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
* Assist with the installation and troubleshooting of telecom systems.
* Ability to assist with software updates to Cisco UCCE.
* Full understanding of PCI requirements to ensure QA solution is meeting compliance and issues are resolved within established SLA.
* Identify/recommend infrastructure upgrades and improvements based upon industry best practices and the Cisco Lifecycle Services Approach.
* Assist with configuration, management and monitoring of voice and data devices.

Qualifications Requirements
CCNP (Voice)
CCNA (Voice)

Cisco Engineer (Voice) - £60,000 - £70,000 - Manchester

If you are interested in this position, please send your CV to or call for more information.

Cisco Engineer (Voice) - £60,000 - £70,000 - Manchester