Factory shop assistant

Interaction Recruitment
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Factory shop floor assistant - part time work My client supplies bespoke footwear that is still hand-crafted in their workshop in Paris while the ready to wear collections are manufactured in their Northampton factory. My client owns a global distribution network that includes twenty stores established in eight countries, and works with a highly selective network of partners and authorized retailers around the world. The role: · Assist on shop floor · Deal with customers · Answer phone and deal with reception · Stock take and cashing up · Process repairs for shoes · Process orders · Contribute to the compilation, maintenance and utilisation of an accurate customer database in support of CRM initiatives. · Be proactive to suggest and participate in excellent aftersales and sales support activities · Take part of security activities within the companys guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk. · Liaise with the wider team as necessary in support of the stores requirements. · Undertake projects and responsibilities at the direction of the Manager. · Support and manage shoes sold via our local factory shop e-sale partner. Qualities and skills expected: · Previous experience in customer service (knowledge of sales techniques) · Good understanding of internal procedures · Good spoken communication ability (English) and excellent communication skills · Spirit of co-operation within and between departments; ability to create a friendly environment · Responsible and conscientious attitude; organized, rigorous and ability to work with autonomy · Not afraid of physical work · Good knowledge of MS Office (particularly Excel), knowledge of Cegid would be a plus · Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus. My client is looking for someone that can assist them 2 - 3 days per week. the hours would be on a Saturday 9am - 5pm and then 1 or 2 additional days @ £10 per hour. This is temp - perm for the right person. If you are available please send your CV to Mardi Cather via this link