Desktop Support

Investoo Group
London (Central)
11 Jan 2018
16 Feb 2018
Contract Type
Full Time


Investoo Group is the largest lead generation company in the Forex and retail investment industry. The group is backed by online technology leaders Kinetic Investments and Optimizer Invest.

With a portfolio of 30 different brands across 8 different markets, Investoo Group have established themselves as the worlds leading financial performance marketing company.


A newly created role has opened for a proactive IT helpdesk employee to provide fast and useful technical assistance on computer systems and networks to all our internal staff. It’s a busy, hands-on role and will suit someone who is confident and comfortable working in a fast paced environment and can turn their hand to rapidly changing priorities.

Key accountabilities:

  • 1st Line Technical Support
  • Assisting with the onboarding of new staff through new equipment set up such as laptops, emails, and other
  • Diagnosing and solving hardware/software faults
  • Managing any software licences i.e MS Office
  • Hardware management
  • Domain management - purchasing and general management
  • GSuite management


  • Ability to explain technical issues to internal staff
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with colleagues to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Problem solving skills
  • The ability to prioritise your workload
  • Attention to detail

Soft Skills:

  • Communication - You will need to be articulate, confident and can display a clear level of intelligence. Your communication skills both written and verbal will need to be of the highest calibre
  • Collaboration - You work well in a collaborative, team-based environment. You inspire teams and instil positivity. You are transparent in the work that you do, sharing it openly with others
  • Results Driven - You are highly motivated with outstanding interpersonal skills and possess the aptitude to work on your own initiative to strict deadlines and targets.
  • Entrepreneurial - You are creative, innovative and can think quick on your feet in a fast-paced growing environment