Holiday Planner

London (Greater)
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
We have a new exciting opportunity, not to be missed! At Travelopia, we are currently looking for a Holiday Planner within our Yachts Business to come and join our team based in Surbiton. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary plus commission and benefits. About Travelopia Operating across the globe including Europe, Australia, North America and Canada, we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, ski holidays and more. Join us as our Holiday Planner and in return you'll be rewarded with: - Competitive salary - Commission scheme - Comprehensive Training Plan including FAM trips - Various employee discounts and offers across all our travel brands - Childcare vouchers & cycle to work scheme - Contributory Pension scheme - Career progression opportunities Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company. About the Holiday Planner role We pride ourselves on inspiring and advising customers and delivering a fantastic end to end service. In this role you will deliver a premium level of service to all customers through knowledge, skills and your experience. You should convey your passion for sailing and/or the destinations in which we operate to the customer, always seeking to learn more about both. Main Duties of our Holiday Planner - Convert enquiries into sales, giving a premium level of service, matching products and service to the customer needs - Achieve and exceed performance targets against key performance indicators that include both sales and service objectives - Using expert knowledge to assist customers with suggestions and ideas on sailing areas based on customer experience ensuring suitability of product to client - Actively seek to improve the level of service offered to customers with a commitment to go the extra mile and exceed customer expectations on every customer contact - To use expert knowledge to assist customers through “Live chat” within the set out guidelines - Execute booking & amendment accuracy, ensuring the customer is made aware of any relevant information that may impact their sailing holiday experience - Develop and increase knowledge of products and geographical sailing areas through training, self-development and attending Educationals as required. - Feedback to relevant management/internal contacts issues and improvements to support trading & customer retention - Maintain high awareness of current product offering and monitor changes constantly - Strong commercial acumen will be required - Take ownership and accountability of own quality of work to minimise the risk of errors - Help write, edit and curate content for use across a number of digital and social media channels (twitter, Facebook, blogs) Key Skills & Requirements of our Holiday Planner - A passion for travel - Track record of achieving and exceeding sales and service targets - Highly sales motivated - Excellent communication skills, builds strong lasting relationships - Ability to work under pressure meeting business targets - Strong customer focus striving to exceed customer expectations - Highly numerate with an excellent attention to detail - Pro-active problem solver and takes ownership for own performance and development - Confident, self-motivated and a good collaborator - Ability to work fully flexible shift patterns, supporting; events, evenings, weekends, bank holidays - An understanding of a call centre environment and culture - A valid passport and the ability to travel abroad when the business requires it of you Desirable Skills and Knowledge - Travel and Tourism qualified - A passion for Sailing Have you got passion for travel and love interacting with customers? If so then we would love to hear from you. Please click ‘apply’ today – don’t miss out