Field Service Engineer

Recruiter
FMCV
Location
Oxfordshire
Posted
11 Jan 2018
Closes
16 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

My client is a leading manufacturer in the Catering industry, and they are seeking a Catering Field Service Engineer in Oxford deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximises customer retention and increases profitability.

The Catering Field Service Engineer will be responsible for performing reactive maintenance on a wide range of equipment, including commercial dishwashers and warewashing equipment.

My client is a market leader in commercial dishwashers and is looking for an engineer with experience working with white goods or commercial dishwashers, from a range of manufacturers such as JLA, Hobart, CrystalTech, Miele and Winterhalter. They are able to provide full training, however some electrical engineering experience would be required for this role.

Responsibilities and Duties
Providing service and customer support during field visits
Managing all on site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions
Provide service and customer support during field visits
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

Qualifications and Skills
Proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
Represent the company in a professional manner at all times
Ability and desire to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification e.g. Electrical

Benefits
Salary is Neg. dependent on experience
Basic hours of work are 40 hours a week. (on a Rota basis)
Company van (with use privately) including fuel card.
Smart phone and laptop
Comprehensive training
Overtime is available

If you are an experienced engineer in the catering industry and living in the Oxford area, please submit your CV now for consideration for this role.