3rd line IT Support / Projects / Hyper V / Exchange / 365 / Migrations

12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Hyper V / Windows Server / VMware / ESXi / Active Directory / Exchange / Office 365 Migrations / PowerShell / Infrastructure / Cisco / Switch / Router / Firewall / CCNA / MCSA / MCSE / MCP / Azure / Project Management The company IT IN Business are 12 year old Managed IT Service Provider. We service customers operating locally, in the UK and across different continents. We have a true passion and drive for technology and are at the forefront of adapting new and emerging technologies. Your role You will be providing up to 3rd line support both remotely and onsite for a diverse set of users. You will be executing & managing various projects. Former experience with a service provider / busy helpdesk / NOC is essential. The right candidate will - Communicate professionally taking ownership and initiative at all levels. - Demonstrate excellent project management, service desk ethos, organisation, record keeping and professional discipline. - Have exceptional ability to quickly identify root cause and resolve complicated technical issues. - Experience in remote support tools, helpdesk systems (Kaseya Connectwise, N-able, etc), - Ability to liaise with third parties working to SLAs - Proven thorough understanding of backup, DR, security and monitoring principles - Ability to work occasional out of hours / travel to London Technologies Strong Networking/ Firewalls / UTMs / Cisco Strong Office 365 - including Migrations & Hybrid Setups Strong Microsoft Exchange 2010 and above Strong Active Directory and Group Policy Strong PowerShell Strong Hyper-V and VMWare Good Azure / AWS Good Scripting Any SQL/DB / Power BI administration Up to date on current technologies & trends If you plan to commute on Tube/London Stanmore / Jubilee line works with company car