Client Services Specialist

Polaris Resourcing Limited
London (Greater)
12 Jan 2018
10 Feb 2018
Contract Type
Full Time
Client Services Specialist Global Payments My client is a fast-growing and innovative firm providing trade execution, clearing and advisory services primarily to the commodities and foreign exchange sectors. They are experiencing considerable growth their London City office and have a new requirement for a Client Services Specialist, with exposure to German and Italian speaking clients. Job purpose This key role connects all teams within the Global Payments business – the Trading and Sales teams and Operations in addition to correspondent banking clients. The successful Client Services Specialist will liaise with clients regarding trading issues and assist with the day to day trading processes, also liaising with transaction banks regarding their requirements and issues. Assist the salesperson with managing their client requests. Responsible for training clients on the systems available. Track and assist clients with resolving issues with their payments or systems. Work with internal teams to assist with resolving client payment or system issues. Liaise with clients to inform them of currency specific issues and requirements. Engage with our corresponding banks to resolve issues. Skills Required Interest in Finance. Extensive customer service experience Knowledge of settlement systems would be advantageous Marketing knowledge / interest in ultimately selling the product ESSENTIAL - German (native/professional) AND Italian (conversational) language skills. Bachelor’s degree. Proficiency in Microsoft Office products including Excel. Self-reliant and confident working within a small team with exposure to key business stakeholders. Strong attention to detail and accuracy. Excellent written and verbal communication skills. Excellent planning, organisational and time management skills. Strong analytical skills. Ability to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees and organisations. Strong customer service focus. This is an excellent opportunity to join a truly progressive firm as a Client Services Specialist and develop your skillset within a dynamic and progressive environment