Banking Complaints Case Managers

Recruiter
Huntswood
Location
Fife
Posted
11 Jan 2018
Closes
12 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Huntswood are looking for experienced complaint handlers to join an exciting project in Rosyth.

You will be dealing with a variety of banking related complaints in a middle office environment and be responsible for the customer's end-to-end journey through the complaint handling process.

The ideal candidate will have:

  • You will have demonstrable complaint handling experience, ideally within a banking environment
  • Experience of dealing with general banking complaints would be advantageous
  • Telephony experience is desirable as you will be contacting complainants
  • You will have an excellent eye for detail as well as good IT and administration skills

Shifts: Monday to Friday, between the hours of 8am and 8pm

The current contract runs through to the end of April 2018.