IT Field Support Engineer

Commercial Limited
Cheltenham Trade Park
11 Jan 2018
16 Feb 2018
Contract Type
Full Time

About the Company:

Commercial Group was established in 1991 and has since grown to become the largest independently owned Business Services Group in the UK. Today, comprising of 4 divisions; IT Services, Office Supplies, Interiors and Print, the £50m turnover Company is renowned for delivering superior quality product, service and consultancy to business nationwide.

We are currently embarking on exciting and ambitious growth plans to grow to a turnover of £70m by 2019 so we need talented people to support this growth. We understand that superior performance starts and ends with our people; people with passion who like to make a difference and most importantly love what they do. If you would like to be a part of this exciting journey then we would love to hear from you!


Our IT Services Division designs, implements and supports the IT infrastructures of some of the UK’s top organisations within both the public and private sector. No client has the same needs and our solutions and support packages are tailored to the specific requirements of each client. As a leading IT Solutions provider we keep up to date with the very latest technologies.

Here a Commercial IT Services we pride ourselves on our people and as such offer full training, including Microsoft, VMware and Citrix. We help all of our Engineers to gain industry standard certifications including MCSE, VCP and CCP. We encourage career progression and developing our talent is something we do well!


We currently have a regional support vacancy based in the Southwest Region (M5 Corridor) for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients.

Person specification:

The candidate would ideally have experience of working within an enterprise IT environments, be certified with VMware VCP (or higher), Citrix CCA (or higher) and Microsoft MCSE or have 5+ years of customer facing hands-on support, maintenance and installation with the technologies listed below:

  • VMware ESX/ESXi
  • SAN Technologies
  • Windows Server 2008, 2008R2 and 2012R2
  • Exchange 2010, 2013, DAG, Office 365
  • Citrix XenApp, XenDesktop and Provisioning Server
  • Server hardware (preferably HP)
  • Active Directory, Group Policy and Certificate Services
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • Corporate wireless systems
  • Symantec Backup Exec
  • Virtual server backup technologies such as Veeam and vRanger
  • Apple device management including deploy studio

  • Audio & Visual Equipment, interactive whiteboards and projectors

It would also be beneficial to have experience of:

  • VMware Site Recovery Manager
  • Citrix Netscaler and Access Gateway
  • Microsoft SQL 2003 - 2012R2
  • Anti-virus technologies
  • Web, E-mail Security and child safeguarding
  • Experience of ISO27001
  • Educational MIS systems (SIMS, Schoolbase, etc).
  • Teaching and learning applications and hardware
  • Mobile Device and Application Management

Providing additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham, the ideal candidate will have the ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.

Applicants are required to have proven experience of technical project implementation and troubleshooting, possess exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.

Attention to detail is a must with a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Candidates with demonstrable experience of providing 2nd/3rd line IT support within an educational or legal environment should emphasize their experience in a covering letter or e-mail.

Remuneration & benefits

-£32,000 - £35,000 per annum

-Company Car

-We also offer other benefits including a Company contributory pension scheme and a Childcare voucher scheme

-Excellent opportunity for career progression

Working hours:

Operational hours: Various between 08:00 - 17:00 Monday to Friday.

Occasional overtime may be required

Note: Applicants must be willing to be enhanced DBS checked