Infrastructure Team Manager

Cardiff Technology
Newport (Casnewydd)
11 Jan 2018
14 Feb 2018
Contract Type
Full Time
Infrastructure Manager

Infrastructure Manager

If you would like to work in an exciting environment using modern technology and infrastructure whilst taking on new challenges, then this is the role for you.
IT infrastructure management is about the skills needed to manage the service life cycle of infrastructure, enabling the technology teams to offer products and services which are easy to operate, scale and secure.

This involves skills in areas such as change management, asset management, service management, end user computing, mobile device management, server operating systems, storage area networks, virtualisation technologies, hosting and cloud services, Infrastructure as a Service, Platform as a Service and networking technologies.

The main responsibilities of the post are
o Filtering changes
o Managing changes and the change process
o Chairing the Change Approval Board (CAB) and the CAB/Emergency committee
o Reviewing and closing of Requests for Change (RFCs)
o Management reporting and providing management information
o Completing Post Implementation reviews

• Ensuring the software approval process is followed to ensure effective use of licenses and adherence to strategic tools

• Operating within a cross site multi-functional team, training and supporting colleagues

• Active participation in wider communities of practice, identifying good practices we can adopt and sharing our experiences.

Experience of ServiceNow is essential together with a proven track record of building multi skilled teams

Key requirements include:
• Excellent customer service skills
• Good interpersonal skills
• Tolerance of stressful situations, and be able to work under pressure
• A passion to succeed

An awareness of all core and supplementary technologies
• Network and Telecoms
• Storage and Server operating systems
• Virtualisation
• Databases

If you would like to apply for this role or find out some more information then please send your CV to

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