Service Desk Team Leader

Advancing People
11 Jan 2018
16 Feb 2018
Contract Type
Full Time

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German, French or Spanish speaking Service Desk Team Leader, based in Birmingham.

The Service Desk Team Leader will be responsible for supervising a team of 2 Service Desk Analysts to ensure that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

Key Responsibilities:

  • Support stores with any IT related issue
  • Resolve queries and issues with their EPOS till systems
  • Effectively resolve escalated calls.
  • Direct any requests to correct department and source the information they need to operate
  • Communicate with different retail stores
  • Support the European Operations team on projects and tasks


  • Fluent in one of the following languages - German, French or Spanish.
  • Ideally you'll have previous Service Desk Analyst experience and managerial/leadership/supervisor experience.
  • You will be a keen team player.
  • You will be computer literate; familiar with Microsoft Office packages.
  • IT Literate

In return our client is offering a basic salary of up to £22,000 along with an excellent benefits package.

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.