Service Desk Team Leader

Recruiter
Advancing People
Location
Birmingham
Posted
11 Jan 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German, French or Spanish speaking Service Desk Team Leader, based in Birmingham.

The Service Desk Team Leader will be responsible for supervising a team of 2 Service Desk Analysts to ensure that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

Key Responsibilities:

  • Support stores with any IT related issue
  • Resolve queries and issues with their EPOS till systems
  • Effectively resolve escalated calls.
  • Direct any requests to correct department and source the information they need to operate
  • Communicate with different retail stores
  • Support the European Operations team on projects and tasks

Skills:

  • Fluent in one of the following languages - German, French or Spanish.
  • Ideally you'll have previous Service Desk Analyst experience and managerial/leadership/supervisor experience.
  • You will be a keen team player.
  • You will be computer literate; familiar with Microsoft Office packages.
  • IT Literate

In return our client is offering a basic salary of up to £22,000 along with an excellent benefits package.

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.