CRM Solution Architect, Manchester, £120k Package DOE

Nigel Frank International
United Kingdom
11 Jan 2018
12 Feb 2018
Contract Type
Full Time

As a CRM Solution Development Group Manager, you will be a CRM thought leader and solution architect working on large-scale, complex implementations. You will be responsible for working with clients and leading delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Day-to-day you will:
-Lead and review your team's work across all phases of projects (e.g. Plan, Analyze, Design, Build and Test)
-Direct efforts to defining technical, operational, and user requirements
-Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
-Research customer issues that may be non-standard in order to offer solutions
-Design conceptual architecture and technical solutions
-Ensure project quality meets standards through KPI identification and testing plan
-Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
-Ensure off-shore resources are utilized and leveraged appropriately
-Take active role in sales activities and planning as required
-Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team.

Technical Requirements
-Understanding of common industry standard business practices supported by CRM
-Extensive experience with CRM or another business management software (Microsoft Dynamics preferred)
-Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.
-Basic understanding of relational database concepts desired

Non-Technical Requirements
-Excellent client management skills and the ability to work with customers to develop and manage an action plan
-Experience consulting with external clients on complex projects, including in leadership roles
-Experience working with global teams on CRM technology implementation and maintenance projects
-Extensive experience in a management or leadership role.
-Experience working with offshore teams to facilitate project work
-Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
-Self-starter and able to work independently with minimal supervision

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Master's degree preferred).

You are likely to have 7 or more years of relevant work experience, including CRM.

Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports the translation of group strategy into objectives and work plans.
Scope of Work: Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.
Complexity: Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.
Discretion: Wide latitude in approach to work, including the ability to reshape work plans, guided by professional best practices and domain expertise.
Organizational Impact: Work efforts have a significant impact on near- and medium-term employer and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.
Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.

Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership levelling criteria. Often serves as Career Advisor.
Knowledge Applied: Applies advanced knowledge of learned occupation/discipline and strong business operational acumen.

To discuss this and other exciting Microsoft Dynamics CRM opportunities please send your C.V to or call Adam Jeffrey on in complete confidence ASAP.

Nigel Frank International is the leading Microsoft Dynamics recruitment firm in the UK, advertising more Dynamics CRM jobs than any other agency. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements and CRM jobs for Microsoft Dynamics professionals. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in the UK and have an unrivalled understanding of where the best opportunities and CRM jobs are.

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Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy.