Income Collections Officer (Debt, Arrears) MEAR58745

Mears Housing
11 Jan 2018
16 Feb 2018
Contract Type
Full Time

Income Collections Officer (Debt, Arrears) MEAR58745


Competitive Salary

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life.

An excellent opportunity has now arisen for an Income Collections Officer to join our team based in Enfield to be responsible for ensuring that maximum rental income is collected, striking a balance between early intervention and recovery action of debts owed. In addition, the post holder will provide welfare advice and work closely with external agencies as well as our tenants.

Working together within a team you will be required to negotiate realistic agreements to pay back rent arrears along with assisting with answering incoming telephone enquiries, taking ownership of the problem and ensuring a speedy response is given.

Candidates for this position will ideally hold experience in debt collection, have a knowledge of welfare reform and possess excellent negotiation skills. Working with figures daily, numerical skills are essential coupled with knowledge of current and former arrears recovery would be preferred. Previous computer experience and well developed written communication skills are required.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.