Technical Support Specialist

Recruiter
Future Talent Recruitment Limited
Location
Newton Solney
Posted
11 Jan 2018
Closes
16 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our client has secured an enviable reputation for the manufacture and global supply of quality innovative products.

They aim to cement their position as a brand leader through both acquisition and the introduction of new ranges of products in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems.

Due to on-going expansion a newly created opportunity has arisen for a Technical Support Specialist / Engineer to develop customer relationships and provide second and third line support on a range of high value, PC-controlled capital equipment.

THE ROLE

  • You will support internal and external customers at all levels, acting as problem solver to minimise system downtime.
  • 2nd / 3rd line support both hands-on and remotely, to guarantee the efficient operation of the equipment and ensure the agreed service level agreements are met.
  • Perform detailed system and component fault diagnosis as required, via both on-site and remote methods.
  • Take a support role in the installation & commissioning of the new systems implementation, and subsequent additions and system upgrades.
  • Contribute to a service minded approach and build solid and trustworthy relationships.
  • Complete all company documentation efficiently and accurately.
  • Provide out-of-hours support/response/rectification where required.

THE INDIVIDUAL

  • To apply you should have experience of technical / software support in a field service or a technical support role.
  • You could come from an electronics, electro-mechanical or PC-controlled capital equipment environment or be working in the IT sector.
  • Candidates with any experience in the Off-street parking, Pay-on-Foot or Pay & Display, On-street parking, Parking management systems, Automatic number plate recognition systems, ANPR / rising arm barriers sectors will be of great interest.
  • You will have a good IT knowledge, use of applications, software/firmware upgrades.
  • Understanding of SQL database maintenance is desirable but not essential.
  • A confident, logical and methodical approach to problem solving.
  • Strong organisational skills with meticulous attention to detail.
  • Have confidence, and experience of diagnosis, servicing and repair of electro mechanical devices.
  • Networking including LANs, VLANs, VPNs, VOIP, NAT devices, or DHCP servers TCP/IP, DNS, WINS, VOIP, Cloud based management systems, Firewalls, Routers, Switches and troubleshooting of Wi-Fi networks.
  • The position will also require occasional fully expensed national & international travel, and receive product specific training.
  • You will have a full current UK / European driving licence.
  • Ideally, but not essentially, you will have a technical qualification, such as a Degree in IT / Computer Systems or Applied Computing (Databases) or a HND / HNC / OND / ONC / City & Guilds in Computing and perhaps a City & Guilds 224, 236, NVQ / ONC / OND / HNC or HND or Degree in Electronic / Electrical or Mechanical Engineering or equivalent.
  • You will have a positive attitude towards delivering excellent customer service, supporting colleagues and change within a service environment.
  • This role would suit an experience engineer who wants to work in the technical support of a UK division of a global leader in Parking systems.

WHY APPLY

Competitive Basic Salary c. £45,000 + Bonus scheme + package c. £45,000 p.a. - £50,000 p.a. + Company vehicle + 25 days holiday entitlement plus service accrual scheme + Company Pension scheme after probation & a company iPhone & iPad and on-going training and development in house.

This is an excellent opportunity to join a company that values its employees and to further develop your engineering / support career within an established organisation who can offer prospects globally.